Faq
SPICEYFY
1. Why should I shop online?
We Spiceyfy.com sell spices, herbs, and other natural products directly to the customers, which are either difficult to come by or are not readily available in the market for them to purchase from other sources.
2. How do I register or signup?
You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
3. Are there any registration charges?
No. Registration on spiceyfy.com is absolutely free.
4. Can I have multiple registrations?
Each email address and contact phone number can only be associated with one Spiceyfy account.
5. What is My Account?
My Account is the section you reach after you log in at spiceyfy.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
6. How do I reset my password?
You need to enter your email address on the login page and click on the forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.
7. What are the modes of payment?
You can pay for your order on spiceyfy.com using the following modes of payment:
a. Cash on delivery (COD)
b. Credit and debit cards (VISA / Mastercard / Rupay)
If the order has to be left at the security gate, please continue to pay online via wallets, UPI, net banking, or cards as you are doing now.
If you choose COD as the payment method, you will need to pay our delivery executive in cash at the time of delivery.
To minimize contact, please give the executive the exact amount or the order total rounded up to the nearest hundred. For example, if your order value is Rs.1,235, please pay exactly this amount or Rs.1,300.
8. Is it safe to use my credit/ debit card on Spiceyfy.com?
Yes, it is absolutely safe to use your card on spiceyfy.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using a visa or master credit card. It means extra security for customers, thus making online shopping safer.
9. What is the meaning of cash on delivery?
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
10. Where do I enter the coupon code?
Once you are done selecting your products and clicking on checkout you will be prompted to select the delivery slot and payment method. On the payment method page, there is a box where you can enter any e-voucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.
11. Payment Deducted but showing cancelled
It is a very rare case, however, it may happen sometime due to network issues between the payment gateway and the bank portal.
When you place an order, we will contact your bank to authorize us to charge your account.
Your bank will reserve the funds, then your account will show as debited.
We will wait for 15 minutes for your bank to authorize us to charge your account.
If the bank delays the process, our server window will be closed and the payment will be failed.
Your amount will be stuck in your bank server. Now two things can happen, either the payment will be authorized by our payment gateway while reconciling with the bank or the amount reverted into your account by your bank within 2-6 business days depending upon the processing cycle of your bank..
12. Can I use the products available on your online store without any knowledge about them?
Although all products sold in our store are free from side effects we, however, recommend that you consult all information about the product, its uses and/or its side effects with your doctor before purchasing them.
13. I need to buy your products in bulk. Do you have any discounted rates for items in bulk?
Yes, we offer discounts on bulk orders. Please send us a message on our Whatsapp no. for best quotes.
14. I want to purchase an item that is not available in your store. Can I request one?
Yes, if you are looking for a specific item/product that is not available on our store, please write to us at info@spiceyfy.com
15. If I have placed an order and want to change the shipping address, how can I do so?
You Can request a change in shipping address by sending us a message on our Whatsapp no. before your order has been dispatched.
16. How do I cancel my order? What should I know regarding order cancellation?
Any order can be cancelled within an hour of placing it by sending us a message on our Whatsapp number.
17. What is the escalation process available to a customer to help resolve any issues/complaints?
For all order-related enquiries, email us with your order number & contact details in the Subject Line and we will respond within 3 working days
18.How much is the delivery charge?
Delivery charge is nil if the order value is more than Rs.1500. But if you need fast delivery, then you can opt for speed post shipping, But you need to pay for it.